Care plans and service terms
After launch, a care plan keeps your product online, secure and current. Every plan includes our workmanship warranty; Growth and Pro also include Change Hours, a monthly allowance of studio time for updates to delivered work. The terms below form part of every project agreement.
| Plan | Per year | Change Hours / month | Response time |
|---|---|---|---|
| Essential Managed hosting, SSL, domain renewal, weekly backups and workmanship warranty | $120 | Warranty only | 5 business days |
| Growth Everything in Essential, plus monthly maintenance updates and 2 Change Hours per month | $300 | 2 | 3 business days |
| Pro Everything in Growth, plus priority support, analytics reporting and 6 Change Hours per month | $600 | 6 | 1 business day |
Additional time: $20 per hour, quoted in advance.
Scope of Change Hours
Covered by Change Hours
- Content updates: text, pricing, menus, contact details and opening hours
- Media updates: replacing images, banners or logos you provide
- Publishing posts, products or team profiles you provide
- Minor adjustments to layout, colour or components on existing pages
Scoped and quoted separately
- New pages, features or user roles (scope extensions)
- New third-party integrations: payments, bookings, SMS, mobile apps
- Redesigns, rebranding or platform migration
- Copywriting, photography, or data entry beyond 30 minutes
- Definitions
A Change Request is a modification to functionality or content already delivered under the agreed scope. Change Hours are the monthly allowance of studio time included in your plan for Change Requests.
- Scope extensions
New pages, features, user roles, third-party integrations, redesigns and content production are outside the plan. Each is estimated and quoted in writing, and work begins only after your written approval.
- Workmanship warranty
Delivered work is warranted to perform as specified in the signed scope. If it does not, we restore it at no charge and the time is not deducted from your Change Hours. The warranty runs for the life of an active plan, or 30 days from launch without a plan. It does not cover issues arising from changes made by other parties, updates to third-party services, browsers or operating systems, or content you supply; these are handled as Change Requests.
- Time recording
Time is recorded in 15-minute increments, with a 15-minute minimum per request. Requests estimated at more than one hour are confirmed with you before work begins.
- Allowance period
Change Hours renew on the 1st of each calendar month. Unused hours do not carry over, have no cash value and cannot be transferred between projects.
- Additional time
Work beyond the monthly allowance is billed at $20 per hour, quoted in advance and performed only with your approval.
- Submitting requests
All requests are submitted through your LegitDrops account chat. This keeps a single, dated record of each request, its approval and the time recorded against it.
- Service levels
Response times are measured in business days (Monday to Friday, West Africa Time, excluding Nigerian public holidays) and begin once all required materials and approvals have been received.
- Billing and renewal
Plans are billed annually in advance and renew automatically unless cancelled in writing at least 30 days before the renewal date. Fees for unused hours are non-refundable. If a renewal remains unpaid, we give 14 days’ written notice before suspending hosting and domain renewal.
These terms are incorporated into every project agreement. Questions? Chat with the studio.